Privacy Policy – Imogen Ragone's BodyIntelligence

We respect your rights to privacy and are committed to protecting your personal data in accordance with the law when you are dealing with us. This privacy notice tells you how we collect and look after your personal data and what your privacy rights are.

WHO WE ARE

BodyIntelligence is a small company (sole proprietor) based in Wilmington, Delaware (USA), owned and run by Imogen Ragone, certified teacher of the Alexander Technique.

BodyIntelligence (“us”, “we”, or “our”) operates the https://bodyintelligence.me and https://imogenragone.com websites.

THE DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified. We collect it because it helps us run our business and serve you better. Categories of personal data which may be collected can be grouped together as follows:

Identity Data includes name, username or similar identifier, marital status, title, date of birth, gender, photograph.
Contact Data includes billing address, delivery address, email address, telephone numbers and location details.
Financial Data includes bank account and payment card details and credit references.
Sensitive Data means details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. It also includes information about allegations and convictions for criminal offences.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login user-name (never your passwords), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your user-name, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and may share anonymous data such as statistical or demographic data. For example, we may aggregate your Usage Data to calculate the percentage of users reading a particular story, advertisement or other element of the website. However, if we combine or connect anonymous data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Unless they are properly the subject of editorial material in our news and magazine titles or you consent for a specific purpose, we do not collect any Sensitive Data about you.

We may need personal data to perform a contract for services you order from us or to meet a legal obligation on us. If you do not provide it, we may have to cancel your order, but we’ll let you know at the time.

Third-party links
Our websites may include links to third-party websites, applications and plug-ins (such as ‘Facebook recommend’). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. These other organizations may use information about your visit to our websites. For more information on how these organizations use information, please read their privacy policies. We do not control these third-party websites and are not responsible for their privacy statements.

Children
We do not as a rule directly offer children under 18 products or services or obtain information about them (except in newsgathering).

Data protection
We gather information for the production of our newsletter and other information services, which may include video (“editorial information”). The editorial information is intended for publication and may incorporate extensive personal data about individuals, including Sensitive Personal Data. We respect the rights of privacy of people who find themselves in the newsletter or other online productions and we seek to comply with the relevant data protection principles where we reasonably can.

News and features are published and distributed by email and social media such as Facebook and Twitter. Our websites are focused locally in the USA, but of course they can be viewed from anywhere in the world. After first publication, we will keep copies in searchable online archives. These archives are an important historical record. They are intended to be kept indefinitely.

We may also record and store unpublished information about individuals and matters of general interest for any length of time with a view to publication in the future, for example background research in developing stories. We seek to review this information at least every seven years and discard it if we think it is no longer relevant or accurate.

On our websites and social media pages, we host facilities where people can post comments about stories and other relevant matters. These posts are uploaded automatically by the poster without our intervention and may contain personal data. It is the poster who is primarily responsible for this material, but we operate user terms and an acceptable use policy which we may enforce against users on receipt of a complaint. A ‘report this post’ link is provided, and we will respond to complaints using that link.

HOW YOUR PERSONAL DATA IS COLLECTED

Separately from our newsletter and other activities, such as online interviews and meetings on social media, we collect data from and about you in order to run our business.

When you give us information: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. And you will give us personal data when you:

purchase a product or service from us;
use our website;
register and comment on our newsletter or social media posts
subscribe to any of our services or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
take part in an event we have organized.

Behavioral advertising online: As you interact with our website, we or third parties posting advertisements to our site may automatically collect Technical Data about your devices and browsing patterns by using cookies and similar technologies. Those third parties may also receive Technical Data about you if you visit other websites employing their cookies and aggregate this data to build Profile Data about you and your interests and preferences in order to target advertisements tailored to your interests. The third party advertising networks posting ads to our sites may include Google and Facebook. Please bear in mind that none of the techniques we use will collect your name, email address, postal address or phone number.

Cookies: it’s your choice
Using cookies means we can show more of the ads that are relevant to you and fewer that are not. Cookies control the number of times you see them and measure how effective the ad campaign has been. Effective advertising helps us to keep our websites and their news content free for you to use.

You can find out more about behavioral advertising and how to opt out of it selectively at youronlinechoices.com. If you want to opt out of receiving targeted advertising, this does not mean that you will no longer receive advertising when you are using our websites; it just means that the advertising you see will not be customized for you.

You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. But if you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly.

Marketing messages: When we send emails to you (see marketing in section 4 below), they will contain pixels. Our system uses them to collect Technical Data about the opening of the email and your clicking on any links. They also tell us if you go on to purchase products or services promoted in the email so that we can evaluate the success of the promotion. They are not used for targeting ads.

Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

When you are online, we may gather Technical Data from cookies used by analytics providers such as Google. (You can opt-out of Google Analytics monitoring your behaviour on our web sites by going to: https://tools.google.com/dlpage/gaoptout/);
If you log in to our websites via Facebook or Google you are granting permission to share your Facebook or Google Contact and Identity Data with us, your networks and any other information you have chosen to share according to your Facebook or Google account settings; if you log in via Twitter, we receive your avatar (the small picture that appears next to your tweets) and Twitter username.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe and Paypal.
Financial Data, specifically credit reference information from consumer credit reporting agencies.
Identity and Contact Data from data brokers or aggregators
Identity and Contact Data from publicly availably sources
Identity, Contact and Profile Data from surveys and polls where you have consented to your information being used.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. The law recognizes that a business has legitimate interests in using personal data to deliver its services provided it does not interfere unduly with the rights of individuals. We have concluded after careful consideration that our legitimate interests cover most of our collection and use of personal data. Those legitimate interests are as follows:

to enhance your experience by providing services customized to you personally;
to sell advertising space (including targeted advertising as described above) in order to fund our free-to-access newsletter and other services;
to market services to you; and
to monitor and improve our services

We also need to gather data and contact you in order to perform any contract for advertising or other products and services we are about to enter into or have entered into with you. This includes registering you as a customer and managing our relationship with you. We may email you occasionally with information or questions about your registration, your subscription or postings or with system updates. Sometimes we may need to use your personal data to fulfil a legal obligation, often for your and our benefit, such as fraud prevention. Generally, we do not rely on your consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you (see below).

Marketing
You will receive marketing communications from us by email or text if you have requested a free service or information from us or purchased products or services from us, or if you provided us with your details when you registered for an account, entered a competition or other promotion and, in each case, you have not opted out of receiving that marketing. You may also receive marketing communications from us by post or telephone. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. We will make sure it is clear when you can make these choices, for example, by giving you boxes to tick if you want to receive marketing.

Third-party marketing

We will not share your personal contact data with any person outside of BodyIntelligence for their own marketing purposes unless you have clearly agreed, or it is lawful for us to do so.

Opting out

You can ask us to stop sending you marketing messages at any time by clicking “Unsubscribe” at the bottom of any email from Imogen Ragone sent through MailChimp, by logging into your account and changing your preferences, or by emailing imogen@imogenragone.com.

When you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase.

Change of purpose

We will use only personal information consistently with the purposes for which it was originally collected, and we will tell you if we plan to use it for a different purpose. We will make sure we delete personal data securely when usage ends.

DISCLOSURES OF YOUR PERSONAL DATA

We may share details of our customers with agents or sub-contractors who help us deliver our services. This includes the following third parties:

MailChimp and InMotion Hosting, email providers and marketing services
Acuity Scheduling, an online scheduling service
Designers for marketing communications and ad production
Marketing advisers and coaches
IT support

Any external sub-contractors who access your information in the course of providing services on our behalf will be governed by contractual restrictions to make sure that they protect your information.

We may make other organizations’ services available through our websites. If we process any personal information which we collect when you access a service provided by another organization, we do so under this privacy policy. Information these other organizations collect is governed by their own privacy policies.

If you are attending an event organized by us or an event partner, data may be shared for event administration purposes.

We also disclose personal data where required by law to authorities in the USA. If we acquire another business or sell the whole or part of our business, the new owner may use your data in the same way as set out in this privacy notice. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

INTERNATIONAL TRANSFERS

If we transfer your personal data outside the USA or within the European Economic Area, we ensure a similar degree of data privacy protection is afforded to it by applying safeguards where necessary.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, for tax and other purposes, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers. We will review our marketing contact lists and delete those contacts where there has been no activity for three years. In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

No fee usually required
You will not normally have to pay a fee, but we may charge a reasonable sum if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you
As a security measure, we may need to request specific information from you to help us confirm your identity. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond
We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

CHANGES TO THIS PRIVACY NOTICE

We may choose to amend our privacy policy from time to time. We will post the changes here. Where the changes are significant, we may also decide to email all our registered users with the new details. Where required by law, we will seek your consent to make these changes.

CONTACT US

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at:

Imogen Ragone
BodyIntelligence
2509 Berwyn Road
Wilmington, DE 19810

Email: imogen@imogenragone.com

If you have a complaint, we would appreciate the chance to deal with your concerns positively and directly, so please contact us in the first instance.